Community Office
Due to COVID-19, for everyone’s safety, the Community Office is available by email and phone only.
Location:
The Cooperage North: 20 Barrel Yards Blvd., Live/Work Suite 1, 2nd Floor
Hours:
Monday – Friday: 8:00am – 5:00pm
Saturday + Sunday: 11:00am – 2:00pm
Contact:
Email: guestservices@barrelyards.com
Phone: 519-725-1541
Maintenance
For maintenance requests please email or call the Community Office.
Hours:
Monday – Friday: 8:00am – 5:00pm
Contact:
Email: guestservices@barrelyards.com
Phone: 519-725-1541
Emergency After Hours Maintenance:
no water / no power / no heat / leaks / bursts pipes / floods / fire / smoke alarm malfunction / fridge or stove not working
Phone: 226-220-9207
FAQ:
- Maintaining and Cleaning Your Dishwasher
- Plumbing – Drains and Pipes
- Refrigerator or Freezer Troubleshooting
- Microwave Not Working
- Bathroom Fan Not Turning Off
- How to Set Up and Use Intercom
Parking
Hours:
Monday – Friday: 8:30am – 5:00pm
Contact:
Email: parking@barrelyards.com
FAQ:
- How to Register Visitor Parking
- Someone is Parked in Your Assigned Space
- Where Can Registered Visitors Park?
- Request for second parking spot – please contact the City of Waterloo
- Temporary permits can be issued for rental vehicles or vehicles that are not registered to your spot (i.e. borrowed from a family member)
- Delta Parking is assigned by spot number and residents using the offsite parking need to ensure they are parking in their assigned parking spot
Paying Rent
Payment Options:
- Pre-Authorized Debit (PAD)
- Cheque
- Money Order
How to Sign Up for PAD:
- Fill out PAD Form
- Submit form to guestservices@barrelyards.com
- Provide a void cheque to guestservices@barrelyards.com or the Community Office
- Form and cheque must be submitted by the 15th of the month to take effect for the following month
- Note: if you submit your form after the 15th you must arrange for alternative rent payment the following month
Where to Submit Cheque / Money Order Rent Payments:
- The Cooperage North/South: Resident Manager’s office located on the 1st floor of The Cooperage North (Tower 20) or the Community Office
- The Onyx North/South: Resident Manager’s office located on the 1st floor of The Onyx North (Tower 29)
Amenity Bookings
To facilitate bookings, we are using an online booking system that is quick and easy to use.
Online Booking System:
- The Onyx: theonyx.idaypass.com
- The Cooperage: thecooperage.idaypass.com
Login:
- Each resident was provided a unique username and login
Questions/Troubleshooting:
Security
Hours:
9:00pm – 6:00am
Contact:
Phone: 226-376-3183
Resident Insurance
All residents are required to have tenant insurance. In the unlikely event, the property is damaged, personal belongings of residents are not covered by the building’s insurance.
Buying tenant insurance has never been so easy or affordable. eTIP is a basic tenants’ insurance package that can be purchased through Hub International. Sign-up takes less than 5 minutes.
Where to Submit Proof of Insurance:
