Please call Residents Services at 519-725-1541 or the after-hours number 226-220-9207.
Emergencies include any of the following:
No water
No power
No heat
Leaks, burst pipes, and floods
Smoke alarm malfunction
Fire
Fridge or stove not working
Resident Services is your first point of contact for any questions, emergencies, or concerns that may arise.
Hours: 8:30 am - 6:00 pm
Phone: 519-725-1541
Email: kwresidentservices@terracorp.ca
Should you have an emergency after hours please call 226-220-9207.
Emergencies include:
Monthly Rent Payments
Rent is due on the first of the month. At the time of your application/lease signing, you completed a Pre-Authorized Monthly Rent Payment Form and provided a void cheque which allows TerraCorp to debit your account on the first of the month with the 2% prompt payment discount.
Prompt Payment Discount / Late Rent
Rent is always due on the first of the month. If your rent is late, your full legal rent is due as per your lease agreement. The total owing will be your monthly rent, plus the loss of your 2% prompt payment discount.
If your payment went NSF, the full legal rent is due along with our $35 NSF fee. Late rent must be paid by either guaranteed funds (i.e. money order/certified cheque) or an e-transfer.
A money order/certified cheque can be made payable to TerraCorp. Management Inc. Please include the following:
Please arrange to provide the certified cheque to Resident Services.
To send an e-transfer, please send it to barrelyardstenantpay@terracorp.ca and include the following:
Current Residents:
Rent receipts are distributed annually to your suite door in February. Please contact Resident Services for further information or questions.
Past Residents:
You can request rent receipts by emailing info@terracorp.ca. Please share the leaseholder’s name, building address, suite number, and the year you require the receipt for. Receipts are emailed within one week. Ensure you check your junk mail if you do not receive it.
You are responsible for hydro and water through Metergy Solutions. During the signing of your application/lease, you signed a contract with Metergy Solutions to set up your account and enroll you in paperless e-billing through the email address you provided.
If you did not opt into Pre-Authorized Payments, there are alternative payment methods such as credit card or cheque that will be provided on your invoice from Metergy Solutions.
Learn how to set up your Metergy Solutions online portal here.
To lodge a noise complaint please call Resident Services at 519-725-1541 from Monday - Friday from 8:30am - 6:00pm or 226-220-9207 for after-hour complaints.
Your Resident Manager will come to your apartment and verify the noise complaint. If the noise is deemed greater than regular household noise, the Resident Manager will address the suite in question.
If there’s an ongoing noise issue, we ask that you keep a journal and log each noise incident. In your journal, ensure you’re including the date, time, and duration of the incident, and where you were in your suite when you heard the noise. Please share this journal with us at kwresidentservices@terracorp.ca. This information will be used for Resident Services or Legal to send a detailed letter to the resident or rental suite causing the noise. In the case of an escalated issue where the landlord and tenant board are involved, your journal may be used.
The Barrel Yards and TerraCorp require all residents to have and show proof of renter's insurance. Your personal belongings are not covered by TerraCorp's insurance in the unlikely event of the property being damaged. We gladly accept renter's insurance from any provider.
You will be asked to show proof of your renter's insurance annually. Simply email your proof to insurance@terracorp.ca.
We encourage new residents to schedule their cable, phone, and internet installation on the day of their move-in or shortly after. Any provider that provides service to the building is acceptable.
Click here to see our exclusive Rogers offer for residents of The Cooperage, The Onyx and The Staves.
Click here to see our exclusive Bell offer for residents of The Bevel.
Spot Allocation
Each suite comes with a specific parking spot as all parking spots for the building are pre-allocated. During the leasing process, your Leasing Agent communicated the parking spot associated with your suite. Parking spots cannot be moved, and you cannot add additional parking.
Someone Is Parked In Your Spot
If someone is parked in your spot please call Resident Services during office hours or the after-hours emergency number.
Resident Services: 519-725-1541
After Hours: 226-220-9207
Bike storage is $15/month subject to availability.
Contact Resident Services for further details.
You may purchase additional keys or fobs for other residents named on your lease or if you have lost them through Resident Services.
Pricing is as follows:
A resident can request to assign their suite following the Residential Tenancy Act and the Additional Terms provided within your lease. This means a new resident takes over your current lease agreement.
You are responsible for finding an applicant to take over your lease. Once you have found an applicant, they will have to fill out an application and lease and be approved based on the same criteria you were. All lease details will remain the same for the new resident.
Written consent from The Barrel Yards/TerraCorp must be obtained to accept the assignment as the Landlord has the right to refuse the assignment.
There is a $200 non-refundable administration fee for all assignments regardless of if they are approved or not.
Reach out to KW Resident Services for more information.
A full lease term is 12 months unless you have signed a 13 month lease agreement. Leases do not automatically expire at the end of the 12 months or 13 months.
As per the Residential Tenancies Act, all leaseholders on the lease must provide 60 days' written notice to vacate prior to the end of their tenancy. The termination date must be the last day of the lease, or rental period if on a month-to-month lease.
For example: if you give the notice to end your tenancy on June 20, the earliest possible termination date would be August 31.
Written notice to vacate will be accepted in the following forms:
Email kwresidentservices@terracorp.ca
N9 Form provided or emailed to Resident Services
If you are submitting a written notice or email the following information must be included:
Leaseholder(s) full name
Suite number
Building address
Vacate date
When changing the thermostats from heating to cooling or vice versa, always put the switch in the 'off' position, pause for two seconds, then move the lever to the alternate setting. If this is not done correctly, it may permanently damage the thermostat unit. Do not allow the room temperature to fall below 15°C. This could result in damage to your personal property as well as the building.
The Bevel Thermostat User Manual: Click Here
Fire Safety in High-Rise Buildings
Resident Services is your first point of contact for any questions, emergencies, or concerns that may arise.
Hours: Monday - Friday from 8:30am - 6:00pm
Hours: Monday - Friday from 6:00pm - 8:30am and Saturday + Sundays.
Emergencies include any of the following:
No water
No power
No heat
Leaks, burst pipes, and floods
Smoke alarm malfunction
Fire
Fridge or stove not working
Hours 9:00pm - 6:00am
Get exclusive discounts and offers to local businesses and organizations. The perfect opportunity to get to know your new community!
Some exceptions apply to offers and discounts. Speak with the sales representative at the individual businesses for more details.
